FAQs

Are your products made to order?
Yes! All of our products are custom made to order, allowing us to create each item specifically for you with care and attention to detail.

What is your turnaround time?
Our standard turnaround time is 3–5 business days. Larger or bulk orders may require additional time — we’ll always communicate timelines clearly.

Do you accept returns or exchanges?
Because all items are custom made, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or there is an error on our part.

Can I request a different color or garment?
Absolutely! If you’d like a design printed or embroidered on a different color, style, or garment, just reach out to us before placing your order. We’re happy to make it happen.

Do you offer bulk or team orders?
Yes! We offer bulk pricing for businesses, teams, events, and organizations. Contact us with your details and we’ll provide a custom quote.

Can I place a single-item order?
Of course! Whether you need one custom piece or a full bulk order, we’re here to help.

Do you offer custom designs or logo printing?
Yes! We specialize in custom embroidery and screen printing, including business logos, team apparel, promotional items, and personalized gifts.

Where are you located?
We are proudly locally owned and operated in Frederick, Maryland.

How do I contact you with questions or special requests?
You can reach out to us through our contact form, email, or social media. We’re always happy to help bring your vision to life.

What happens if there is an issue with my order?
If there is a problem due to a production error or damage during transit, please contact us promptly and we’ll make it right.